A working version of the reporting format from the ROI measurement framework, showing what a live program dashboard would surface each month, plus a payback calculator you can run with your own numbers below.
Use cases live
5
HR hours recovered
640 ($28.8k)
Employee CSAT
4.3 +0.4
YTD cost vs. budget
92%
Onboarding Q&A agent
On track| Response time | 3 min (target <5) |
| CSAT | 4.3/5.0 (target >4.0) |
| Escalation rate | 12% (misses checked by sampled review) |
| Helpdesk deflection | 380 tickets ↑18% |
Performance review assistant
Needs attention| Manager adoption | 67% (target 80%) |
| Review quality | 4.1/5.0 (target >4.0) |
| Time per review | 35 min (baseline 90) |
Uses the payback formula from the business case template. Adjust the assumptions for your own use case.
Potential annual hours released
4,800
Modeled capacity value
$158,400
Net annual capacity value
$146,400
Modeled capacity payback
3.3 mo
Modeled redeployed hours = potential hours released × people × 48 working weeks (fixed scenario assumption in this calculator) × assumed redeployment share. Net capacity value = modeled hours × hourly cost minus run cost. Modeled payback = one-time investment ÷ (net capacity value ÷ 12). All inputs are editable scenario assumptions, not benchmarks. Include review and rework in time estimates for comparable completed tasks. Capacity value is not observed redeployment or cash savings.